Legal Center

We're not trying to push unusual legal terms onto customers. Our positions reflect what you'd usually see from established cybersecurity vendors. The goal is to make sure risk sits with the party best placed to manage it and that the commercial risk remains proportionate to the value of the contract.

If there is a genuine business concern, we are always happy to discuss it, but our approach is based on what is generally accepted across the market, and our pricing is predicated on the terms.

Airlock Digital is ISO 27001 certified, SOC 2 Type II compliant, and implements best practice security practices. Further information about security practices can be found at our Trust Center: https://security.airlocklockdigital.com

Airlock Digital's software solution is delivered as a standardized product with uniform service levels across all customers and our SLA is applied uniformly across our customer base. This approach enables us to maintain consistent, reliable performance and support quality while achieving operational efficiencies that keep our pricing competitive.

We focus our resources on continuous product improvement rather than managing multiple service tiers so you receive the same high-quality service that has been refined through our experience with hundreds of customers.